Shipping & Delivery
Shipping Policy
Last Updated: November 8, 2025
Thank you for shopping with Sina Crisps Ltd. This policy forms part of our Terms of Service and complies with UK consumer law.
Delivery Areas
We ship to:
UK Mainland (England, Scotland, Wales)
Jersey & Guernsey only
We do NOT ship to:
Alderney or Sark
Northern Ireland
Scottish Highlands & Islands (IV, HS, KA27–28, KW, PA20–49, PA60–78, PH17–26, PH30–44, PH49–50, ZE)
Isle of Man
BFPO addresses
International destinations
Orders to excluded areas will be automatically cancelled and fully refunded within 3 working days.
Shipping Carrier & Service
Carrier: Royal Mail 48hr Tracked (or similiar)
Signature: Not required – may be left in a safe place or with neighbour
Tracking: Sent via email immediately after dispatch
Shipping Costs (per delivery)
Order Value (inc. VAT)
Shipping Cost;
All orders under £40 - £2.99
Order over £40 - Free
Applies to single orders and every subscription delivery
VAT included. No hidden fees.
Order Processing & Dispatch:
Average Dispatch Time: Within 2 working days of order placement
Cutoff: Orders placed after 1 PM GMT may dispatch an extra working day later
Dispatch Email: Sent with tracking number
Estimated Delivery:
3 working days after dispatch (Mon–Sat)
Working days exclude Sundays and UK bank holidays.
Delays beyond our control (e.g., weather, Royal Mail) do not trigger refunds unless lost (see Section 7). Risk, Ownership & Address Responsibility
You are 100% responsible for a correct, complete, deliverable address
Risk passes when delivered to your stated address (or safe place)
Ownership transfers only on full payment
If your address is incorrect, incomplete, or undeliverable (e.g., typo, wrong postcode): No refund
No free reship.
You must place and pay for a new order in full (including £2.99 shipping)
We will cancel and refund the original order only if the parcel is returned to us undelivered.
No liability for spoilage, loss, or delay due to address errors
Lost, Delayed, or Damaged Parcels
A. Lost in Transit Report after 7 working days post-dispatch to hello@sinacrisps.com with: Order number
Tracking number
Screenshot of correct address
We investigate with Royal Mail
Outcome: Resend (free) or full refund (within 14 days)
B. Damaged on Arrival Inspect immediately
Report within 48 hours to returns@sinacrisps.com with:
Dated photos of damage
Optional video (speeds processing)
We cover return and issue replacement or refund (CRA remedy)
No claim after 48 hours
C. Delayed (Not Lost) Delays up to 10 working days after expected delivery = no refund
Perishable Goods & Storage
Our crisps are perishable.
You must store immediately in a cool, dry place
We are not liable for spoilage due to:
Delayed collection
Improper storage
Address errors
Subscriptions
Each delivery: Shipping rates as above.
Address changes: Must be made 24+ hours before dispatch
Late changes or failed delivery due to your address error: No reship – you must place and pay for a new order in full
Original delivery paused/refunded only if returned to us
Contact Us
Email: hello@sinacrisps.com
Response: Within 2 working days Unresolved? Contact Citizens Advice (0808 223 1133). We may update this policy. Changes posted here with new "Last Updated" date.
Your statutory rights are not affected.
